Register a Claim - Policy Type Selection

Income Protection

You can call us on 0300 123 3201, we are open Monday to Friday.

If our lines are closed or if you prefer, you can complete this online claim notification form and we will call you.

Or you can write to us at:
The Exeter, Lakeside House, Emperor Way, Exeter, EX1 3FD

We aim to make this as simple as possible. We will ask you your name and policy number and basic details about the problem.

Life Cover

You can call us on 0300 123 3201, we are open Monday to Friday.

If our lines are closed or if you prefer, you can complete this online claim notification form and we will call you.

Or you can write to us at:
The Exeter, Lakeside House, Emperor Way, Exeter, EX1 3FD

We aim to make this as simple as possible. We will ask you for your contact details, details of the life covered and the type of claim you wish to register, either a life or terminal illness claim.

Health Insurance

You can call us on 0300 123 3253, we are open Monday to Friday, 8am - 8pm, and Saturday 8am - 1pm. For overseas members please call +44 1392 36 35 36.

If our lines are closed or if you prefer, you can complete this online claim notification form and we will call you.

Or you can write to us at:
The Exeter, Lakeside House, Emperor Way, Exeter, EX1 3FD

We aim to make this as simple as possible. We will ask you your name and policy number and basic details about the problem.

Cash Plan

One Fund

As a One Fund customer you can make a claim online using our simple portal or by sending a claim form to us via post.

With both methods there are just 3 steps to making a claim:

Claim online

Step 1

Pay for your treatment and keep your receipt(s).

Step 2

Login to the claim portal by Clicking Here with your reference number to hand and simply attach a picture or scan of your receipt(s). All claims should be submitted within three months of the treatment date.

Step 3

The money will be paid directly into your bank account (less any applicable excess), usually within three days of the claim being received.

Claim by post

Step 1

Pay for your treatment and keep your receipt(s).

Step 2

Send your completed claim form and original receipt(s) to:
The Exeter, Jewry House, Jewry Street, Winchester, Hampshire, SO23 8RZ

To save on postage you may wish to hold on to receipts that are equal to or below the excess amount on optical and dental. You can send these with your next claim. All claims should be submitted within three months of the treatment date.

Step 3

The money will be paid directly into your bank account (less any applicable excess), usually within three days of the claim being received.

If you wish to claim for the counselling or advice helpline please contact 0300 123 3256 or cashplan@the-exeter.com for the appropriate next steps. We’re open Monday to Friday, 9am to 5pm.

Product	Document
One Fund Company Paid	One Fund Company Paid - claim form
One Fund Employee Paid	One Fund Employee Paid - claim form

Medicare

The claims form for the Medicare product is detailed below. Once completed please send to:
The Exeter, Jewry House, Jewry Street, Winchester, Hampshire, SO23 8RZ

If you require any support please contact 0300 123 3256 or cashplan@the-exeter.com. We’re open Monday to Friday, 9am to 5pm.

Product	Document
Medicare	Medicare - claim form

Health Cash Plan

There are 3 simple steps to making a claim:

Step 1

Pay for your treatment and keep your receipt(s). If you are claiming for a hospital in-patient or day-patient stay where you have this benefit on your plan you will need to get the claims form filled in and stamped by the hospital.

Step 2

Send your completed claim form and original receipt(s) to:
The Exeter, Jewry House, Jewry Street, Winchester, Hampshire, SO23 8RZ

Step 3

The money will be paid directly into your bank account, usually within three days of the claim being received.

If you wish to claim under a Personal Accident, Fracture Cover or Life Cover benefit, where applicable to your plan, please contact 0300 123 3256 or cashplan@the-exeter.com for the appropriate claims form. We’re open Monday to Friday, 9am to 5pm.

Product	Document
Premier Health Benefits Healthcare Plan Medicaid Health Cash Plan (Choice – Select – Elite) Health Cash Plan (Gold – Platinum)	Pre June 2010 - claim form
Health Cash Plan (Everyday – Deluxe – Superior)	Post June 2010 - claim form